Frequently Asked Questions

πŸ“¦ When will my order arrive?
All orders are shipped from our warehouse in Austria. Typical delivery times are:

  • Austria: 2–5 business days

  • EU countries: 5–10 business days

Once your order has shipped, you will receive an email with a tracking number so you can monitor your package in real time.

🌍 Do you ship internationally?
Currently, we ship within Austria and selected EU countries. Please enter your shipping address at checkout to confirm availability.

πŸ” How can I track my order?
After dispatch, we will send you a confirmation email including a tracking link and number. You can follow your shipment’s progress anytime until it arrives at your doorstep.

πŸ’³ What payment methods do you accept?
We accept a variety of secure and popular payment methods, including:

  • Visa

  • Mastercard

  • PayPal

  • Klarna (where available)

All transactions are encrypted to protect your personal data.

⏳ What if my order is delayed?
Delays can occasionally happen due to public holidays, severe weather, or courier issues. If your order hasn’t arrived within the estimated timeframe, please contact us at info@colpoeur.com with your order number, and we’ll assist you promptly.

πŸ” Can I return my purchase?
Yes! You can return items within 14 days of delivery, provided the product is unused, undamaged, and in its original packaging. Please contact us first to receive detailed return instructions.

❗ What should I do if I receive a damaged or incorrect item?
If you receive a faulty or wrong product, please notify us within 7 days of delivery. Send an email to info@colpoeur.com including your order number and clear photos of the issue. We will arrange a replacement, refund, or store credit as appropriate.

πŸ’¬ Need more help?
We’re here for you! Get in touch with us anytime:

Sophie Weinberger
Bachersiedlung 129a
8940 Weißenbach bei Liezen
Austria

πŸ“§ Email: info@colpoeur.com
πŸ“ž Phone: +43 678 441 89990
πŸ•˜ Business hours: Monday – Friday, 9:00 AM – 5:00 PM CET